Robert Moment is an ICF Certified Leadership, Executive, Emotional Intelligence, and Peak Performance Coach with over 15 years of experience in coaching and more than 20 years in Fortune 500 corporate roles. He specializes in building high-performing teams and unlocking the potential of leaders. Recognized as a Top LinkedIn Voice in Leadership Development, Robert is dedicated to empowering professionals to excel in their careers and transform their workplaces. His new book “Conflict Resolution Skills: The Proven System for Building Confidence, Communicating Effectively and Resolving Workplace Conflicts with Ease,” he provides a comprehensive guide to turning conflict into a powerful catalyst for growth and innovation. (Amazon, 2024)

“Conflict Resolution Skills” – Drawing on over 15 years of coaching experience and 20-plus years of Fortune 500 work experience, Robert Moment shares strategies that have helped countless teams transform disagreements into opportunities for collaboration and success.

This book is packed with practical tools and techniques that will empower you to:

• Approach Conflict with Confidence and Grace: Develop the mindset needed to tackle conflicts head-on.
• Communicate Clearly and Effectively: Master the art of communication, even in the most challenging situations.
• Build Trust and Foster Empathy: Learn techniques to create understanding and mutual respect among team members.
• Navigate Difficult Conversations: Discover strategies for de-escalating conflicts, managing emotions, and finding win-win solutions.
• Enhance Your Leadership Skills: Become a catalyst for positive change and create a harmonious, productive work environment.

Whether you are a manager, employee, or leader striving to improve your interpersonal skills, this book will equip you with the knowledge and confidence to resolve conflicts and drive positive change in your organization. Transform your approach to conflict and unlock the potential within your team. Order your copy today and start your journey towards a more harmonious and productive work environment.

Review:

This book is an invaluable resource for anyone navigating the complexities of workplace dynamics. In this useful guide, Moment organizes conflict resolution into accessible strategies, making it suitable for both newcomers and seasoned professionals.

He begins by defining conflict as what happens “when individuals possess differing needs, goals, or values, leading to disagreements that can either be personal or systemic within an organization.” Along with that, he explains the various types of conflict and the role that emotions play in it. The book is well organized, featuring clear explanations of core concepts and real-world examples that illustrate each point. The focus is on the importance of building confidence and effective communication, highlighting how these skills are crucial in diffusing tense situations. His step-by-step approach provides readers with actionable techniques, such as active listening and empathetic engagement, which can be immediately applied.

Chapters include:
Introduction
Chapter 1 The Foundation of Conflict Resolution
Chapter 2 Effective Communication Skills for Conflict Resolution
Chapter 3 Understanding Emotions in Conflict Management
Chapter 4 Different Communication Styles and Conflict
Chapter 5 Mastering Leadership Styles for Effective Conflict Resolution
Chapter 6 Conflict Negotiation Strategies for Win-Win Outcomes
Chapter 7 Conflict Resolution Skills: Top 20 Skills Managers Need to Resolve Conflict in the Workplace with Ease
Chapter 8 Mediation Skills for Resolving Conflict
Chapter 9 Resolving Workplace Conflicts: Common Scenarios and Solutions
Chapter 10 Conflict Resolution and Organizational Culture
Chapter 11 Legal and Ethical Considerations in Conflict Resolution
Chapter 12 Self Care and Resilience in Conflict Resolution
Chapter 13 Applying Conflict Resolution Skills Beyond the Workplace
Chapter 14 The Conflict Transformer: 30 Expert Tips to Turn Workplace Challenges into Opportunities
Chapter 15 R.E.S.O.L.V.E™ Your Workplace Conflicts: A Coaching Exercise
Conclusion

Highlights:

Chapter 3: explains the importance of emotional intelligence, especially in yourself because once you acknowledge and understand your own feelings, you can begin to efficiently deal with conflict. Self awareness is key. “Emotions can act like unpredictable waves, crashing down unexpectedly or quietly bubbling beneath the surface, complicating even the simplest interactions.”

Chapter 13: emphasizes how knowing how to deal conflict can be useful outside the workplace, including in the community and in personal relationships. “Effective conflict resolution is not just about finding a quick fix; it can significantly strengthen relationships, enhance mutual understanding, and promote a sense of harmony.”

Each chapter ends with Coaching Questions which further enhance the learning experience. It is an easy read with language that is clear and concise. What I especially liked is the combination of theoretical insights with practical applications, empowering readers to not only resolve conflicts but also foster a more collaborative work environment.

Overall, “Conflict Resolution Skills” is an essential read for anyone seeking to enhance their interpersonal skills. It’s not just about resolving disputes; it’s about cultivating a mindset that promotes understanding and cooperation in the workplace. Though highly recommended for managers, team leaders, and employees seeking to improve their conflict management abilities and create a more positive and productive workplace, anyone outside the work environment can benefit from the practical material.

*The author was contacted for an honest review of this book. The views and opinions expressed here belong solely to her.