
“Mastering Knowledge Management Using Microsoft Technologies” is essential for professionals looking to get the most out of Microsoft tools when dealing with knowledge management. It is expertly put together and thoroughly explores the complexities of knowledge management systems, offering practical insights and strategies.
The author begins by defining knowledge management principles and then incorporates Microsoft technologies such as SharePoint, Teams, and Office 365 into the discussion. Each chapter is formatted to progressively build upon the previous one, ensuring a consistent and logical learning experience. The graphs, figures, and illustrations throughout each chapter summarize the topic being discussed. Each chapter begins with a Chapter Goal and ends with a Chapter Summary and Key Takeaways.
The book is divided as such:
Chapter 1: Introduction to Knowledge Management
Chapter 2: The Knowledge Base
Chapter 3: Power Apps for Knowledge Sharing
Chapter 4: Power BI for Knowledge and Insights
Chapter 5: Integrate AI with Microsoft Co-Pilot
Chapter 6: Knowledge Management for Document Management
Chapter 7: Discussion of Knowledge Sharing Tools
Chapter 8: Knowledge Management Metrics and Analytics
Chapter 9: Challenges and Solutions
Bibliography
Index
Highlights:
Chapter 4: Power BI for Knowledge and Insights
Section 4.2 Gamification in Knowledge Management because it explains how it takes the most popular elements used in gaming to make knowledge management more engaging, interactive, and fun. These elements are points and scoring systems, badges and achievements, leaderboards, levels and progression, feedback and recognition, and challenges and quests.
Chapter 6: Chapter 5 – Integrate AI with Microsoft Co-Pilot because it explains how to use AI for advanced knowledge management to automate routine tasks, speed up information retrieval, and streamline data analysis. I particularly like that it has sample prompts on section 5.5 for writing and editing, e-mail assistant, data analysis, presentation, meeting assistant, and other such tasks.
It includes real-world examples, case studies, and step-by-step instructions that empower readers to apply knowledge management solutions successfully within their organizations. Whether you are a beginner or an experienced professional, her writing style and depth of knowledge make this book a valuable resource.
“Mastering Knowledge Management Using Microsoft Technologies” is a must-read for anyone seeking to use Microsoft tools for improving knowledge sharing, collaboration, and organizational effectiveness. Dodla’s expertise shines through, making this book a definitive guide in the field.
*The author was contacted for an honest review of this book. The views and opinions expressed here belong solely to her.









